Returns & Exchanges
We want you to love your custom formulas, which is why we offer a 100% satisfaction guarantee. If you are not completely happy with your order, you can request a one-time reformulations or a full refund within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Select Your Preference
Choose between a free one-time reformulation to better suit your needs or a full refund to your original payment method.
Prepare Your Package
Print the prepaid shipping label provided via email and securely pack the items you wish to return in their original box.
Drop Off and Track
Take your package to the nearest authorized shipping location; once received, we will process your refund or ship your new formula within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing