Frequently Asked Questions
Everything you need to know about your personalized beauty journey.
How do I customize my formula?
To get started, take our hair, skin, or body quiz. You can select your goals, fragrance, and color preferences to create a formula tailored specifically to your needs.
How long does shipping take?
Since every order is custom-made, please allow 5-9 business days for production and delivery. You will receive a tracking number as soon as your personalized bottle leaves our facility.
What is your return policy?
We want you to love your results! If you are not satisfied with your custom formula, we offer a one-time free reformulate or a full refund within 30 days of delivery.
Are your products sulfate-free and paraben-free?
Yes, all of our products are 100% sulfate-free, paraben-free, vegan, and cruelty-free. We prioritize clean ingredients that are safe for you and the environment.
Can I change my subscription frequency?
Absolutely. You can adjust your delivery schedule, pause your subscription, or cancel at any time through your account settings without any hidden fees.
Do you ship internationally?
Currently, we ship to the United States, Canada, the UK, Australia, and select countries in Europe. Shipping rates and delivery times vary by location.